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Facci Ristorante

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Facci Ristorante

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1 out of 5 starsstarstarstarstar
Rude Manager! May 08, 2011

Went to Facci with my parent for Mother's Day. We went for happy hour to get 1/2 price appetizers, like we usually do. When our bill came, there was no discount. We asked our server and he informed us that they do not do specials on holidays. On their website it says "happy hour specials everyday from 3pm to 6pm" with no indication of holidays. The manager came and informed us that they would not alter our check. So then we asked for the general manager. We were told that "no restaurant does specials on holidays and everyone knows that". No where on their website, table, menu, or restaurant did it say that they were not honoring their normal happy hour. We did not see or hear about any Mother's Day promotions which lead us to think otherwise. The manager was extremely rude and told my mother (on Mother's Day) that if she wasn't happy then she doesn't need to come back. I have never been treated with such disrespect at a restaurant or had a staff fight so hard to not comp $20. Definitely will not back nor recommend it to anyone! They clearly don't care about costumer satisfaction!

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